Frequently Asked Questions
Everything you need to know about shopping at EIBACH SHOP.
What is the average shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the right size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
EIBACH SHOP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to quality and ethical fashion. Many of our collections utilize organic cotton and recycled polyester; please check the 'Materials & Care' section on individual product pages for specific details.
Can I track my package after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to follow its progress in real-time.